Refund policy
Return & Refund Policy
Last Updated: June 22, 2026
At Carrym, we stand behind the quality of our products and want you to be completely satisfied with your purchase.
30-Day Return Window
We offer a 30-day return policy. You have 30 days from the date your order is delivered to request a return.
To be eligible for a return, your item must:
- Be in its original condition
- Be unused or show minimal signs of use
- Include all original packaging and accessories
- Be accompanied by proof of purchase
How to Start a Return
To initiate a return, please contact our support team at:
Please include your order number and reason for the return. Our team will provide return instructions and the appropriate return address.
Returns sent without prior authorization may not be accepted.
Damaged or Incorrect Items
Please inspect your order upon arrival.
If your item arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery. Include photos of the issue and we will work quickly to resolve it.
Refunds
Once your return has been received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for your financial institution to process and post the refund.
Non-Returnable Items
The following items are not eligible for return:
- Items damaged through misuse
- Products returned without original components
- Items returned after the 30-day return period
- Gift cards
- Final sale items (if applicable)
Exchanges
If your product arrives damaged or defective, we may offer a replacement at no additional cost.
For all exchange requests, please contact support@carrym.store
Shipping Costs
If the return is due to a damaged, defective, or incorrect item, Carrym will cover the return shipping costs.
For standard returns, customers are responsible for return shipping costs unless otherwise required by law.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us at:
Carrym
Train Smarter. Carry Less.